![]() To register, you can use your new Selene loan number. How do I register my account online?Īfter 7 business days from your official transfer date, you can register to get access to your account online through our borrower portal. Your first statement from Selene should arrive within 30 business days of your transfer date. The welcome letter will include your new loan number, contact details and other relevant information, including when to start making payments to Selene. Within 15 business days after your transfer date, you will receive a welcome letter from Selene. You will continue with your same interest rate, monthly principal and interest payments and repayment time frame. It’s important to note that the terms of your existing loan will not change. If you didn’t receive a letter with an official transfer date, please reach out to your previous servicer. Your previous servicer should have sent you a letter of notification that included your official transfer date. What is some important transfer information I should know as a new customer? ![]() You’ll also have access to our exceptional call center team, who are ready to assist you with any of your mortgage issues, as well as access to all our education resources and tools. With our borrower portal, you can make payments, download documents and receive account notifications. Now that you’re with us, we want to welcome you to the new home for your loan! It is extremely common for one servicer to sell mortgages to another servicer. You may have been notified that you were being transferred to Selene. Are you a customer who has been recently transferred to Selene?
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